How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
Shipping & Delivery
How long will my order take to arrive?
Can I get my order quickly/urgently?
Do you deliver to PO boxes, Parcel Lockers or military addresses?
Do you ship internationally?
Why can I not select express shipping?
View all 11
Do you have a physical location and is it open to the public?
What are your opening hours?
What are your contact details?
Can I order samples of your frames, matboards, cork or other materials?
What type of papers do you print on?
Can I buy a glass replacement for my picture frame?
How much will my product weigh?
What file formats/settings should I use?
View all 7
Damages & Returns
I received my item damaged/defective, what are my options?
I've changed my mind/made a mistake with my order, what are my options?
My acrylic/perspex has arrived and it looks scratched and blurry?
Are your prices in Australian Dollars (AUD)?
Do your prices include GST?
What payment methods do you accept?
Can I add to my existing order?
Do you offer wholesale/trade pricing?
View all 8
How To Guides
Mounting an image on adhesive foamcore
How to open and fit an image into an aluminium frame.
Simple Colour Management Guide
Can you help me with logging in or registering an account?
What are the benefits of having an account?