FAQs

Shipping & Delivery 11

• How long will my order take to arrive?
• Can I get my order quickly/urgently?
• Do you deliver to PO boxes, Parcel Lockers or military addresses?
• Do you ship internationally?
• Why can I not select express shipping?

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Business Information 3

• Do you have a physical location and is it open to the public?
• What are your opening hours?
• What are your contact details?

Product Information 7

• Can I order samples of your frames, matboards, cork or other materials?
• What type of papers do you print on?
• Can I buy a glass replacement for my picture frame?
• How much will my product weigh?
• What file formats/settings should I use?

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Damages & Returns 3

• I received my item damaged/defective, what are my options?
• I've changed my mind/made a mistake with my order, what are my options?
• My acrylic/perspex has arrived and it looks scratched and blurry?

Purchasing 8

• Are your prices in Australian Dollars (AUD)?
• Do your prices include GST?
• What payment methods do you accept?
• Can I add to my existing order?
• Do you offer wholesale/trade pricing?

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How To Guides 4

• Mounting an image on adhesive foamcore
• Cleaning Acrylic
• How to open and fit an image into an aluminium frame.
• Simple Colour Management Guide

Account Information 3

• Can you help me with logging in or registering an account?
• What are the benefits of having an account?
• How do I delete my account?