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Knowledge base
FAQs
Shipping & Delivery
11
How long will my order take to arrive?
Can I get my order quickly/urgently?
Do you deliver to PO boxes, Parcel Lockers or military addresses?
Do you ship internationally?
Why can I not select express shipping?
View all 11
Business Information
3
Do you have a physical location and is it open to the public?
What are your opening hours?
What are your contact details?
Product Information
7
Can I order samples of your frames, matboards, cork or other materials?
What type of papers do you print on?
Can I buy a glass replacement for my picture frame?
How much will my product weigh?
What file formats/settings should I use?
View all 7
Damages & Returns
3
I received my item damaged/defective, what are my options?
I've changed my mind/made a mistake with my order, what are my options?
My acrylic/perspex has arrived and it looks scratched and blurry?
Purchasing
8
Are your prices in Australian Dollars (AUD)?
Do your prices include GST?
What payment methods do you accept?
Can I add to my existing order?
Do you offer wholesale/trade pricing?
View all 8
How To Guides
4
Mounting an image on adhesive foamcore
Cleaning Acrylic
How to open and fit an image into an aluminium frame.
Simple Colour Management Guide
Account Information
3
Can you help me with logging in or registering an account?
What are the benefits of having an account?
How do I delete my account?